Can I Get an Alert When My Patient Needs Care? 

Dear Joi, 

I was wondering if there was a way to receive automatic alerts from CRISP DC when a patient has an incident? Hospital visits or ambulance rides, etc.?

– Waiting by the Pager

Dear Waiting by the Pager, 

Yes, CRISP DC can securely deliver automated patient event notifications to help keep your team informed. Contact the DC Outreach team to learn more about available notification options. 

Help! Who Can Update My Portal Access?

Dear Joi,

Who should I contact if someone on my team needs portal access or their access needs to be updated?

– Locked Out and Looking In

Dear Locked Out, 

Your organization’s designated HIE Administrator can often manage user access directly through the HIE Admin Tool. If additional assistance is needed, the CRISP DC Outreach team is here to help! 

How Far Does the Provider Directory Reach?

Dear Joi,

I would like to connect with practitioners and organizations locally and nationally. Is the Provider Directory ONLY for providers in your organization?

– Networking in Northeast

Dear Networking, 

Provider Directory provides data for ALL providers in DC as well as nationally. 

Myth or Fact: The HIE Only Contains Hospital Data

Dear Joi,

I would like to see data from other entities. Is it true that hospital data is the ONLY data available in the HIE?

 -Looking Beyond the Hospital Walls

Dear Looking Beyond,

Data from hospitals, ambulatory care facilities, and District Government agencies such as DC Health, Fire and EMS, and the Department of Behavioral Health as well as Medicaid claims data are available in the HIE. 

Straight to My Inbox? Not So Fast!

Dear Joi,

I thought the encounter alerts could be sent directly to your work email?

 –Inbox Overloaded

Dear Inbox Overloaded,

Nope! All encounter data needs to be shared securely. CRISP DC Offers multiple secure delivery options for encounter data.

 

One Login to Rule Them All?

Dear Joi,

I have a hard time remembering passwords. Do I need separate credentials to access every CRISP DC tool?

 –One Too Many Passwords

Dear One Too Many,

Not to worry! Most CRISP tools, including Population Explorer, Population Health, Consent Tool and PDMP, can be accessed through a single CRISP DC login.