Your friendly corner for quick CRISP tips, real questions, and easy answers.
Read some of Outreach Manager Joi Perry’s frequently asked questions!
Dear Joi, Is CRISP DC only useful for hospitals or emergency departments?
No. Care coordinators, outreach staff, case managers, and others use CRISP DC to support follow-up, planning, and coordination. Different roles use it differently – and that’s expected.
Dear Joi, Who should manage CRISP DC access at our organization?
Best practice – one clear owner with a backup. When everyone owns access, no one really does. Designate an HIE admin and an alternate to manage quarterly audits, onboarding, and offboarding.
(Just a note: larger organizations like hospitals and FQHC’s may need more hands-on-deck, and that’s ok).
Dear Joi, I’m worried I’ll use CRISP DC incorrectly. Can I mess something up?
You won’t. Using CRISP DC means viewing information to support care or coordination – you’re not changing anyone else’s records. The bigger risk is skipping it when it could help you see the full picture.
Dear Joi, Who benefits the most from using CRISP DC?
Patients who receive care across multiple settings benefit the most – especially those with chronic conditions, frequent Emergency Room visits, or complex social needs. CRISP DC supports continuity, not just convenience.
Dear Joi, When should I use CRISP DC instead of my EHR?
If you’re trying to understand what happened outside of your organization, that’s when CRISP DC is most beneficial. If it happens inside your organization, your EHR is usually the right place to start.
Dear Joi, I don’t always think CRISP DC will tell me something new.
That’s fair. Even a quick check can confirm whether care happened – elsewhere – which can save time or change next steps. It’s one more source to help you make informed decisions alongside what you already know.