Use Data to Improve Care

In order to get started using the DC Portal, an organization must sign a CRISP Participation agreement and must update its Notice of Privacy Practices documents. If your organization has already signed a participation agreement, you will be able to skip this step during the onboarding process.

The participation agreement is the uniform data sharing agreement signed by every organization that participates in CRISP. It ensures that everyone sharing data follows the same rules and regulations.

Click Here for Patient Resources

Video Library

CRISP DC Portal Demo Webinar
DC Portal – Overview
DC Portal – Patient Information
DC Portal – Social Needs
DC Portal – Data From Claims
DC Portal – Care Coordination
DC Portal – Clinical Data
Consent Tool Webinar – May 2023
Consent Tool Webinar – June 2022
CRISP DC Portal Demo Webinar
CRISP DC Lead Registry Demo
CRISP DC Webinar Series: March 2020 Installment
CRISP DC Update and COVID-19 Response Efforts Webinar
Consent Tool Overview
CRISP DC Consent Tool
CRISP DC Provider Directory
Welcome to CRISP DC!
DC HIE: The Value of Health Information Exchange During the COVID-19 Pandemic Webinar
Consent Tool Overview
Consent Tool Webinar – May 2023
Consent Tool Webinar – June 2022
CRISP DC Consent Tool
CRISP DC Portal Demo Webinar
DC Portal – Overview
DC Portal – Patient Information
DC Portal – Social Needs
DC Portal – Data From Claims
DC Portal – Care Coordination
DC Portal – Clinical Data
CRISP DC Provider Directory
CRISP DC Lead Registry Demo
CRISP Patient Care Snapshot for DC Users
Welcome to CRISP DC!
CRISP DC Webinar Series: March 2020 Installment
CRISP DC Update and COVID-19 Response Efforts Webinar
DC HIE: The Value of Health Information Exchange During the COVID-19 Pandemic Webinar

Partner with CRISP DC

Getting started

In order to get started using the CRISP portal, an organization must sign a CRISP Participation Agreement for single sites or an agreement for organizations with multiple sites and must update its Notice of Privacy Practices documents.

The participation agreement is the uniform data sharing agreement signed by every organization that participates in CRISP. It ensures that everyone sharing data follows the same rules and regulations.

Updating your NPP ensures that your practice does its part to inform patients about how CRISP is being used to deliver and coordinate care and informs them of the right to opt out.

Organizations must have CRISP Opt-Out Forms on site to distribute to patients who ask for one. They must also maintain copies of the Patient Factsheets in registration areas.

Requirements to Participate

An organization must:

  • Submit LabCorp/Quest Data Release Form if it wishes to make its results available in CRISP.
  • Send a patient panel (all patients seen within the last 18 months) using DIRECT secure email to panelupload@crispdirect.org. This patient list will be used to audit your organization’s future activity to help ensure appropriate use. Here is a sample Patient Panel.

In order to send us your panel, please email support@crisphealth.org to request a DIRECT secure email address.

  • CRISP Participant Privacy Awareness Best Practices

As a participant of CRISP, you have agreed to educate patients on their rights to share information through CRISP. Below is a review of the Patient and Privacy Awareness Best Practices that should be implemented prior to using CRISP services.

  • Update your organization’s Notice of Privacy Practices (NPP) document and email support@crisphealth.org, fax to CRISP at 443-817-9587, or email your CRISP outreach representative prior to utilizing the HIE services.
  • Provide updated NPP to all patients annually.
  • Place Connected to CRISP poster in reception area.
  • Place patient education materials in reception area.
  • Make opt-out forms available to patients.
  • Educate staff on CRISP services and patient request protocols for additional information Notify patients of their right to opt-out prior to reviewing their data in CRISP, or if you are following up on a recent hospitalization based on a ENS notification Create an internal policy to hold your organizations users responsible for misuse of data available in CRISP.
  • Patient Education

All participant intake points will be required to make materials available to patients about CRISP and their option to opt-out of CRISP services (these should be in plain view for patient but don’t need to be given to each patient individually). Opting out of CRISP will apply to all services except the Prescription Drug Monitoring Program and Public Health reporting in accordance with state law.

After signing up with CRISP, your organization will receive the following materials:

  • Patient opt-out forms (notify CRISP if you need a language other than English).
  • Patient Guide to HIE informational flyer (notify CRISP if you need a language other than English).
  • Opt Out

When a patient opts out of participation in the HIE, doctors and nurses will not be able to search for their health information through the HIE to use during treatment.

Additionally, information is not available for research. Physicians and other treating providers will still be able to select the HIE as a way to receive patient lab results, radiology reports, and other data sent directly to them that they may have previously received by fax, mail, or other electronic communications. Additionally, in accordance with the law, Public Health reporting, such as the reporting of infectious diseases to public health officials, will still occur through the HIE after the patient decides to opt out. Controlled Dangerous Substances (CDS) information, as part of the Maryland Prescription Drug Monitoring Program, will continue to be available through the HIE to licensed providers.

User Admin Portal

We launched the CRISP User Admin Portal. Every 90 days, we require the verification of each user within our system and perform regular compliance checks to ensure the security of all patient information. You are required to review all listed users from your organization to determine whether or not they should maintain access to CRISP tools. The User Admin Portal is a tool designed to allow authorized CRISP users to approve or deny access to CRISP tools for current users on your staff and add new users.

Click here to access the portal.

Point of Contact

A health care organization agrees to certain obligations when it enters into an agreement to participate with CRISP. The nature of the relationship between a participating organization and CRISP are spelled out in the CRISP Participation Agreement and its policies and procedures, which are regularly updated on our website.

Credentialing

As a designated Point of Contact (POC) for CRISP, your organization has asked you to be responsible for some or all of its obligations. Examples of which include:

  • Verifying the employment or contractual status of an individual CRISP user and confirming that the user is permitted access to CRISP under the organization’s own policies and procedures.
  • Notifying CRISP when an individual user is no longer employed by the organization or the user’s role has changed such that access to CRISP should be terminated.
  • Providing and/or receiving a notice to CRISP in the event that an individual user has been found by the organization to have violated the terms of the CRISP participation agreement or any applicable laws.
  • Receiving formal written notice of any changes to CRISP’s policies and procedures.

*There may be additional points of contact who will be required to approve user access to different CRISP applications once a user is provided with initial access.

Delegator

A delegator is ultimately responsible for and approves access to a patient’s clinical data for non-physicians/NPs. Confirms access to clinical data on their behalf upon user registration via e-mail. Must be a Nurse Practitioner or Physician (MD/DO).

Panel Upload

To ensure that CRISP accurately reflects your active patient roster, do not forget to share your patient panel at least every 90 days. We strongly encourage you to upload directly on the portal with the Self-Service Panel Loader or you can send it through Direct, SFTP file, ADT/SIU feed to CRISP. Please contact our outreach team at dcoutreach@crisphealth.org if you have any question about this process. Unfortunately, failure to submit timely panels may result in termination of user access to CRISP services.

Click Here for FAQs

Documents

  1. Sharing your SUD Treatment Data Through CRISP FAQs
  2. CRISP Participation and Direct Agreement- w Multi-Facility Form- FINAL1.24
  3. CRISP DC Participation Agreement for Payers – June 2024
  4. CRISP LabCorp and Quest Data Release Form
  5. SUD Consent Form – For Patients (ENGLISH)
  6. SUD Consent Form (SPANISH)
  7. CRISP SUD Treatment Attestation Form – 10.8.2021
  8. CRISP DC Participation and Direct Agreement- Redline Final 6.21
  9. Sharing Your SUD Treatment Data Through CRISP-  3.25.2021
  10. CRISP DC Participation and Direct Agreement- w Multi-Facility Form- REV DRAFT 3.21-redline
  11. CRISP Proposes Amendments to the Participation Agreement- Memo
  12. CoRIE one-pager March 2021
  13. CBO Data Sharing Policy- DC – Final
  14. Consent Management Solution RFP Pricing Document
  15. Consent Management Solution RFP
  16. CRISP Sample NPP Language for CRISP Participation
  17. CRISP DC Behavioral Health Data Sharing FAQ for Providers
  18. Ambulatory Bulk User Load Sheet
  19. Go-Live Checklist for CRISP Services
  20. Sample Patient Panel
  21. Instructions on Uploading Patient Panels
  22. ENS Requirements Checklist v20 (with PROMPT)
  23. CRISP DC Behavioral Health Data Sharing FAQ for Patients
  24. Go-Live Checklist for CRISP Services
  25. AoD Request Form
  26. Opt-Out Form (English)
  27. Opt-Out Form (Spanish)
  28. CRISP DC User Guide
  29. ULP vs Portal Comparison
  30. Two-Factor Authentication User Guide
  31. DC Consent Tool External Newsletter One-Pager V3
  32. ENS Prompt Guide – Filters
  33. Panel Processor One Pager
  34. Panel Processor User Guide
  35. HIE Admin Guide
  36. CRISP DC PA Addendum Qualified Services Fillable PDF
  37. Notice of Privacy Practices
  38. Consent Tool User Guide
  39. Consent One-Pager
  40. Consent Incontext One-Pager
  41. Consent to Share SUD Information Flyer
  42. Lead Levels User Guide

Policies Pertaining to Usage of Patient Data

Patient Access

As allowed by HIPAA and the 21st Century Cures Act (45 CFR 171.201), licensed health care providers can block data from a patient if the clinician believes seeing the data could cause the patient or another person harm. CRISP DC will honor all prevention of harm exemption requests when the clinician has notified CRISP DC in writing. Any patient data flagged by a clinician to invoke this exception, will prevent the patient from viewing all of their data from all providers because CRISP DC does not have the technical capability to remove only the specific information that could cause harm at this time. Patients with records flagged for prevention of harm will be referred to their healthcare providers. Clinicians can use one of two methods to submit the required written notice invoking the prevention of harm exemption.
  1. Clinicians may send an HL7 message – CRISP DC integration engineers will work with each site that chooses to establish this method
  2. Clinicians may log into the CRISP DC portal and submit the Prevention of Harm Form using the Consent Tool – a detailed workflow with screenshots is available here.
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